Store policy texts (production, live on store.embeddedera.com behind coming-soon)¶
Owner decisions applied: EmbeddedEra LLC, 1001 Ridge Dr, Clayton NC 27520; contiguous US only; USPS Ground Advantage flat $8.95; ships within 3 business days (placeholder, please confirm); returns unused, original packaging, 30 days; Cricket is not a toy; prank kindly; charge only from a standard 5 V USB-A charger; lithium sentence is kept but marked pending USPS confirmation. Source: scripts/prod/configure-policies.php. Edit wording there (not in WordPress) and re-run. Related: store-production-launch-plan.
Terms of Sale¶
Effective and last updated: October 6, 2026.
These terms apply to purchases from the EmbeddedEra store. By placing an order you agree to them together with our Shipping Policy, Returns and Refunds and Warranty and Product Use pages.
Orders¶
An order confirmation acknowledges that we received your order; it is not a promise that we will fill it. We may cancel, limit or hold an order or payment for verification, or because of a pricing, description, stock or availability error, and will contact you. If we cancel an order you have paid for, we refund the payment.
Prices, taxes and payment¶
Prices are in US dollars and exclude shipping unless stated. Sales tax, where it applies, is calculated and shown at checkout. Payment is by credit or debit card through our payment processor, Stripe. Card details are entered with our payment processor; we do not store full card numbers or security codes. A quote, credit term or other written agreement applies only when EmbeddedEra has accepted it in writing; if it conflicts with these terms, the written agreement controls for that order.
Cancellation¶
You may cancel an order only before we begin processing it. Email us with your order number as soon as possible. Once processing has started we cannot cancel it, and the Returns and Refunds page applies instead.
Shipping and duties¶
Shipment dates are estimates, not guarantees. We ship only within the contiguous United States; see the Shipping Policy. You must give an accurate delivery address.
Product information and your use¶
We describe products as accurately as we can, but you are responsible for confirming that a product is compatible with your equipment and suitable for your design, and for integrating it. See Warranty and Product Use.
Limited remedy¶
To the extent the law allows, our responsibility for a product is limited to repair, replacement or refund of the price paid for the affected product, and we are not liable for indirect, incidental or consequential losses. Nothing in these terms limits any right you have under applicable law that cannot be limited.
Changes¶
We may update these terms. The version in effect when you place an order applies to that order.
Questions¶
Contact EmbeddedEra LLC, 1001 Ridge Dr, Clayton, North Carolina 27520, at hello@embeddedera.com. Include your order number where you have one, and never send payment-card details.
Privacy Policy¶
Effective and last updated: October 6, 2026.
This policy explains what personal information the EmbeddedEra store collects through WooCommerce and how it is used, shared and protected.
Information we collect¶
- Account details: name, email address and a password, which is stored in hashed form.
- Order details: billing and shipping addresses, phone number if you give one, items ordered, order notes and order history.
- Any messages you send us.
- Technical data: IP address, browser and device information, and pages viewed. WooCommerce may also record how you reached the store.
- Payment information: card details are entered with our payment processor, not stored by us. We may receive limited information such as the payment method, the last four digits, a transaction reference and the payment status.
How we use it¶
To process and ship orders, take payment, verify orders, provide support, run your account, keep the store secure, keep business records and meet legal obligations.
Who receives it¶
We share information with service providers that help us run the store: payment processors, shipping carriers and postage services, hosting and infrastructure providers, email delivery, fraud and verification services, and our inventory and accounting systems. They receive only what they need to perform their service. We may also disclose information when the law requires it or to protect our rights, and as part of a business transfer. We do not sell personal information, but we cannot promise that no information is shared beyond what this policy describes.
Cookies and browser storage¶
The store uses cookies needed for the cart, checkout, sign-in and your account session. Your light, dark or auto theme choice is kept in your browser storage. If we add analytics or advertising tools we will update this policy.
Security and logs¶
We use access controls and encrypted connections, and keep server, security and order logs, which include IP addresses and timestamps, to operate and protect the store. No system is perfectly secure.
Retention¶
We keep order and transaction records for as long as needed for accounting, tax, warranty, dispute and legal purposes. Account information is kept until you ask us to delete it. Logs are kept as long as needed for security and troubleshooting.
Your choices¶
You may ask to access, correct or delete your personal information by emailing hello@embeddedera.com. We may verify your identity first, and we may keep records we need for the purposes above.
Children¶
The store is not intended for children.
Changes¶
We will post updates to this policy on this page with a new date.
Questions¶
Contact EmbeddedEra LLC, 1001 Ridge Dr, Clayton, North Carolina 27520, at hello@embeddedera.com. Include your order number where you have one, and never send payment-card details.
Shipping Policy¶
Effective and last updated: October 6, 2026.
This policy describes how EmbeddedEra orders are shipped.
Where we ship¶
We ship to addresses in the contiguous United States (the 48 contiguous states and the District of Columbia). We do not ship to Alaska, Hawaii, US territories, military (APO/FPO) addresses or outside the United States.
Service and price¶
Orders ship by USPS Ground Advantage for a flat rate of $8.95 per order, regardless of quantity. Ground service only: orders are not shipped by air. Cricket contains one installed 3.7 V, 100 mAh (0.37 Wh) lithium-polymer cell and ships by ground service within the contiguous United States only (pending USPS confirmation).
Dispatch¶
We aim to ship within 3 business days of receiving your order. Nothing ships until we dispatch it. An order confirmation is not a shipment notice. Orders may be held for payment or order verification before dispatch.
Estimates and tracking¶
Delivery and dispatch dates are estimates, not guarantees, and carriers can delay a shipment. We send tracking after dispatch. Contact us promptly if a shipment appears lost or damaged, with photos for damage.
Address¶
Check your delivery address before you order. We cannot change an address after dispatch.
Shipping charges¶
Original shipping charges are generally not refundable, except as described in Returns and Refunds.
Questions¶
Contact EmbeddedEra LLC, 1001 Ridge Dr, Clayton, North Carolina 27520, at hello@embeddedera.com. Include your order number where you have one, and never send payment-card details.
Returns and Refunds¶
Effective and last updated: October 6, 2026.
This policy covers returns, refunds and cancellations for EmbeddedEra orders.
Returns¶
You may return an unused product in its original packaging within 30 days of delivery. Contact us first and get return authorization; returns sent without authorization may be refused.
Not returnable¶
- Custom or made-to-order items.
- Clearance or final-sale items.
- Items that have been used or are damaged by the customer, or that are not in their original packaging. These exceptions do not apply where the law requires otherwise or where we verify a defect.
Shipping costs¶
You generally pay the return shipping, and the original shipping charge is not refunded. We pay return shipping and refund the original shipping charge when we verify a defect or our own error.
Refunds¶
After we receive and inspect a return, we refund the product price to the original payment method. Your bank or card issuer determines when the refund appears.
Damaged, defective or wrong items¶
Contact us promptly with your order number and photos. We will repair, replace or refund a verified defect or error.
Cancellations¶
An order can be cancelled only before processing begins. See the Terms of Sale.
Questions¶
Contact EmbeddedEra LLC, 1001 Ridge Dr, Clayton, North Carolina 27520, at hello@embeddedera.com. Include your order number where you have one, and never send payment-card details.
Warranty and Product Use¶
Effective and last updated: October 6, 2026.
This page explains our limited product warranty and the responsibilities that come with using electronic parts.
Limited warranty¶
We stand behind products against verified defects in materials or workmanship. Report a suspected defect within 30 days of delivery. If we verify it, we will repair, replace or refund the affected product, at our choice. A warranty period stated on a product page applies to that product.
What is not covered¶
Damage from misuse, reversed polarity, incorrect voltage or current, exceeding ratings, static discharge, soldering or modification, or normal wear.
Compatibility and integration¶
Check each product's specifications and datasheet, and confirm compatibility with your equipment before use. You are responsible for your design, testing and integration, and for meeting safety requirements that apply to your application. Do not use these products in life-support or other safety-critical applications without your own qualification.
Cricket and other devices with a built-in battery¶
Cricket is a novelty electronic device, not a toy. Charge it only from a standard 5 V USB-A wall charger. Do not use or charge a device whose battery is swollen or damaged, and keep it away from heat. Please prank kindly: do not use it where unexpected noise could cause harm or real distress.
Your legal rights¶
This warranty gives you specific rights and does not limit rights you have under applicable law. See also Returns and Refunds.
Questions¶
Contact EmbeddedEra LLC, 1001 Ridge Dr, Clayton, North Carolina 27520, at hello@embeddedera.com. Include your order number where you have one, and never send payment-card details.